Can somebody PLEASE tell me how to get the Motorola Phone Tools to work correctly? Please?

My daughter has a RAZR buzz and every dang time I try to hook it up to the computer to conveying files back and forth, Motorola Buzz Tools gives me a hard time. Most of the time, I can’t even get it to work. I have uninstalled, reinstalled, restarted, did the updates several time, left the updates off, disabled Norton, I have tried it all and I just can’t get it to work. I was ticked about having to buy a CD to use a buzz that comes equipped with certain features. If they built it, they should provide the tools to use it for free. But I know, it’s just another way to get your money – which I dont’ have much of. Anyway, I’m done griping. So can someone please give me some suggestions up your sleeve from taking a torch to it?

Thank you.

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