I’ve been on the phone for over an hour with HP tech support, need ideas/help! Please :)?
I ordered a recovery disc and paid expedited shipping last Friday and it’s still not here. FedEx has no knowledge of any package for me and I’ve by now been charged by HP for the disc. I’m getting transferred and retransferred over and over and over, for two days straight for hours. They keep giving me different numbers to call and it’s getting really frustrating/annoying. Has anyone had luck with this company and any thoughts on what to do??
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DEMAND another disc and the pay shipping!
Tell them due to their lack of service a friend (me.. even even if im not a friend) chose not to buy HP and bought another brand.
Try their online chat tech support I ordinarily get surpass results with them cuase they can’t conveying you..so their forced to help you.
Keep on trying ..
IF u paid by credit card dispute the charge. that way they gotta show proof of shipping
Send them an e-mail,Tell them the problem.
call HP and question to speak with a supervisor to try and resolve it and if that doesnt work mention the word lawyer that ordinarily speeds things up
These may be numbers you’ve by now tried….
HP Total Care 1 -877-439-9509
HP Customer Care 1-800-474-6836
Excellent luck
If the charge is showing on your debit/credit card, talk to your bank to see if the charge can be reversed since the product hasn’t arrived.
Did you get a tracking number for UPS (are you sure HP sent it via UPS not USPS or FedEx or DHL) or any sort of e-mail from HP saying that they sent you the disk? Did you try online help via HP’s website?
I have a Dell now, but when I had an HP I only had to call them twice ever and never had to wait long to get to a human.
Also as a final measure, track down the contact info for the head of the customer service dept or surpass yet the current HP CEO and write a detailed polite letter amplification your problem and asking that HP make things right. If that doesn’t work send another letter saying that you are sending a copy of the first letter to the Surpass Business Bureau and/or the Federal Trade Commission.
Question to speak with a supervisor. You will not be transferred, they will question you your informaiton and they will call you back. Most call centers do not do hot transfers to supervisors. Question them when you should expect the call, if they do not call by the promised time call them back within 15m again.
Do not ever say ever threaten legal action except you are willing to pursue it, even saying you be discussion your lawyer will cause the agent to say something by the side of the lines of “I can no longer talk to you as you have threatened legal action.” or “Please have your lawyer contact our legal department.”
If push comes to shove, most local tv stations have a consumer watch department that may able to assit you.