Motorola phone tools wont recognize my cell?

I have a RAZR v3a, and i cant get Motorola Buzz Tools to recognize it or any other buzz for that matter. my mothers is older than mine, and my sisters is newer. the program is up to date and i have uninstalled it and reinstalled it 3 times. it installs just fine, it just wont recognize any buzz that we have tried. any thoughts?

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