What do I do if Motorola Phone tools is apparently not recognizing my Razr V3M?

I have tried hooking up my buzz via usb and then tried to install my buzz but it doesnt seem to recognize it. It says initializing and it seems to stay like this until i cancel the course of action. My buzz itself does not seem to be affected at all motorola buzz tools and it does not appear to be recognizing the software?

What do I do?

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